Rick Dent, Senior Partner

Rick has been Senior Partner at RSM since 1996. He is responsible for the strategic development of the business, as well as providing insight and action to a range of key clients. Rick is a highly experienced researcher in brand, customer satisfaction, market measurement, concept testing, marcoms, and corporate reputation. He has particular expertise in technology and international studies – holding a Masters in Computing Science and having worked at a number of overseas agencies. Rick is a Full Member of the UK Market Research Society. Contact Rick on rick@rsm1.com

John Madden, Partner

John has been a partner at RSM since 1996. He has extensive experience of commercial research, particularly in the Finance and ICT sectors, and is a skilled qualitative researcher and focus group moderator. John has particular expertise in Public Sector consultation research – he has presented to numerous Government Steering Groups and European NGOs on issues including social housing and sustainability. He oversees RSM’s highly respected and widely reported State of The Industry Survey, which has now been monitoring the key trends in the UK Market Research sector for over five years. He holds an Economics Degree and is a Full Member of the Market Research Society. Contact John on john@rsm1.com

Simon Glanville, Director

Simon is responsible for client service and business development at RSM. He has over twenty years of market research experience, ten years as an agency head, with particular expertise in International B2B, Consumer and Healthcare data collection. His specialties include multi country end to end project management, MRQSA/ISO & industry standards, client relationship management, business development and research study sales, financial management, team building and personnel management. His previous positions include European Managing Director of Ugam and General Manager of RONIN. Contact Simon on simon@rsm1.com  

Alexis Pamboris, Research Director

Alexis is Research Director and joined the firm in 2000. He has a key role at RSM, and has implemented many of its processes. He is responsible for ensuring high quality output to clients in terms of quotations, project management and deliverables and ensures the smooth running of our CATI operations and web-based surveys. Alexis provides research design and insight for full service research projects, attracting clients such as Google, Orange and the Bank of America.

He was previously part of the business research division at ORC International, and before that, SIA’s business research division. Alexis has over 12 years’ experience in market research and holds a degree in Communications & Sociology. Contact Alexis on alexis@rsm1.com

Craig Kjaer, Field Director

Craig has managed field operations at RSM for more than 15 years. He is responsible for our 70-line CATI unit and face-to-face surveying, overseeing our 12-strong field support team and up to 150 interviewers at any one time. He has more than 25 years’ experience of operational management in the research and production sectors. Contact Craig on craig@rsm1.com

If you’d like to find out about working at RSM, please send your CV to recruitment@rsm1.com