What our clients say about RSM

COMMERCIAL

“RSM has been a partner agency for more than 10 years. The needs of BT are continually changing and RSM have proven they are dynamic and can meet those needs. They have the expertise to research difficult-to-contact audiences – our study is aimed at senior decision makers, often in large global companies – and RSM has never failed to deliver. I would not hesitate in recommending them.”
ALISON JONES, SENIOR TRANSFORMATION & STRATEGY MANAGER, BT CUSTOMER INSIGHT HTTP://WWW.BTPLC.COM
View BT Brand & Marcoms case study

"I have been very happy with the level of support received. RSM is extremely professional both in conducting research as well as the analysis. I have no hesitation in recommending them."
BRINTHA KOETHER, ELECTROCOMPONENTS PLC HTTP://WWW.ELECTROCOMPONENTS.COM 

“RSM has conducted our annual international opinion former research for more than 10 years. They have an in-depth understanding of our business and make every effort to accommodate our extensive requirements. They have consistently delivered the project within timescales and delivered robust and accurate results. They are professional, responsive and proactive and I would thoroughly recommend them to anyone conducting a research project.”
NATALIE STANWORTH, COMMUNICATIONS MANAGER, BT GROUP COMMUNICATIONS HTTP://WWW.BTPLC.COM
View BT Corporate Reputation case study

"RSM is extremely easy to do business with, and is our vendor of choice for phone surveying.  They are extremely responsive and knowledgeable, and easily meet our phone survey quotas.  They are competitively priced and provide an exceptional level of service.  Highly recommended."
TONY VERDUCCI, SATMETRIX HTTP://WWW.SATMETRIX.COM

"Many of our projects involve a degree of creativity, so we have to be ready to adapt to the changing needs of our clients. What I appreciate most about RSM is how accommodating and yet thorough they are; I had a client who wished to spend two and a half days training and monitoring the interviewers, and RSM were more than happy to oblige with this unusual request. The client was extremely pleased with the results and asked to do a repeat of the project again the next year!"
MARTIN GLASS, EMGE PAPER INDUSTRY CONSULTANTS                       HTTP://WWW.EMGE.COM  

AGENCIES

"RSM completed a quick turnaround project amongst barristers, solicitors, and law libraries.  Against challenging timescales RSM provided a high quality response and delivered a first class job.  The project management team were experienced, creative, responsive and flexible showing understanding of our needs and ensuring smooth progress was made.  We hold RSM in high regard and would have no hesitation in using them again."        ANDREW DALGLISH, CIRCLE RESEARCH HTTP://WWW.CIRCLE-RESEARCH.COM  

“Many of our projects involve hard-to-find respondents and are time sensitive, and we need a supplier who does not fail to deliver. RSM are helpful, flexible and competitive, which has made them one of our preferred suppliers over the last couple of years.”
SARAH THOMPSON, HALL & PARTNERS EUROPE LTD HTTP://WWW.HALL-AND-PARTNERS.COM  

"RSM manages time-sensitive data collection on continuous and tracking studies with accuracy and quality. This allows agencies like HPI to get on with adding value to our own clients, rather than worrying about data quality and the data collection process. By understanding our needs, RSM has repeatedly demonstrated accuracy, speed, flexibility and helpfulness – all vital aspects for successful management of continuous tracking studies."
TERRY PRUE & CLIVE ELLIS, HPI RESEARCH GROUP HTTP://WWW.HPIRESEARCH.COM
View HPI and KPMG Global Manufacturing Benchmark Survey case study

"Another first class job, they’ve really done well.  We really should use RSM whenever we can!"
LYNN TWEEDALE, HOLDEN PEARMAIN HTTP://WWW.HOLDENPEARMAIN.COM  

"Thank everybody on the team for their flexibility and good nature in dealing with a rather unusual project.  We expect a high standard from RSM based on past experience and this lived up to that!"                                                                     ANNE HASTINGS, ASE RESEARCH HTTP://WWW.ASERESEARCH.COM

"RSM completed 450 CATI interviews in Europe with owners and senior purchasers of goods in Thai restaurants.  The survey was for one of Thailand’s main export lagers and investigated reasons for either selling or not selling the product. It also measured the amount sold and its popularity. The survey covered Germany, Austria, the Netherlands, Austria and Switzerland.  Interviews were conducted in many different languages although the bulk was administered in Thai.

RSM delivered a fantastic job centrally from its call centre covering all territories and languages required.  I would recommend them for any hard to reach audience needs and international research using native language speakers."
SUSAN CUMMINS,PROGRESSIVE PARTNERSHIP
HTTP://WWW.PROGRESSIVEPARTNERSHIP.CO.UK

CONSULTANTS

"RSM conducted fieldwork for a new Government advice service in a highly efficient and proactive manner.  I was most impressed by the quality of both the field and project management teams."                                                             ANDREW SMITH, ANDREW SMITH RESEARCH HTTP:/WWW.ANDREWSMITHRESEARCH.CO.UK  

"RSM provide a good, professional service, regularly meeting difficult briefs with a flexible, 'can do' attitude."
PAUL LAVER, OLIVE INSIGHT HTTP://WWW.OLIVEINSIGHT.COM